{"id":11,"date":"2024-05-31T12:45:39","date_gmt":"2024-05-31T15:45:39","guid":{"rendered":"http:\/\/10.8.110.112:8020\/?page_id=11"},"modified":"2026-01-26T15:08:49","modified_gmt":"2026-01-26T18:08:49","slug":"participacion-ciudadana","status":"publish","type":"page","link":"https:\/\/www.serviciosaludaysen.cl\/index.php\/participacion-ciudadana\/","title":{"rendered":"Participaci\u00f3n Ciudadana"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ee95c e-flex e-con-boxed e-con e-parent\" data-id=\"d2ee95c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66865d5 elementor-widget elementor-widget-heading\" data-id=\"66865d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2>Participaci\u00f3n Social y Gesti\u00f3n del Trato Usuario<span><\/span><\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a3a278 elementor-widget elementor-widget-text-editor\" data-id=\"8a3a278\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>En el Servicio de Salud Ays\u00e9n trabajamos para fortalecer una relaci\u00f3n cercana, respetuosa y de confianza entre las personas usuarias de la Red Asistencial y los equipos de salud. En este contexto, el Subdepartamento de Participaci\u00f3n Social y Gesti\u00f3n del Trato Usuario, que tiene a su cargo la funci\u00f3n de Atenci\u00f3n Ciudadana a trav\u00e9s de la Oficina de Informaciones, Reclamos y Sugerencias (OIRS) del Servicio de Salud Ays\u00e9n, cumple un rol clave en articular y apoyar los procesos que permiten escuchar, acoger y considerar la voz de la comunidad, promoviendo una atenci\u00f3n oportuna, digna y centrada en las personas.<\/div><div><p>Su labor se orienta a contribuir al objetivo estrat\u00e9gico institucional de mejorar el acceso y la oportunidad de la atenci\u00f3n, fortaleciendo la satisfacci\u00f3n y experiencia usuaria mediante el desarrollo de la participaci\u00f3n social, la atenci\u00f3n ciudadana y la gesti\u00f3n del trato usuario en todos los niveles de atenci\u00f3n, con enfoque de derechos, pertinencia territorial y cultural.<\/p><p>Desde este Subdepartamento se impulsa el funcionamiento de instancias formales de participaci\u00f3n social, tales como el Consejo de la Sociedad Civil (COSOC) del Servicio de Salud Ays\u00e9n, los Consejos de Salud y las Comisiones de Trabajo Territorial (CTT). Asimismo, se gestiona y coordina directamente la OIRS del Servicio de Salud Ays\u00e9n y se asesora, orienta y brinda apoyo t\u00e9cnico permanente a las OIRS y a las referencias de participaci\u00f3n social de los establecimientos de la Red Asistencial de la regi\u00f3n, promoviendo criterios comunes, mejora continua de los procesos y fortalecimiento de las capacidades locales.<\/p><p>De igual forma, el Subdepartamento promueve la mejora continua de la atenci\u00f3n a partir del an\u00e1lisis de la experiencia usuaria; acompa\u00f1a t\u00e9cnicamente a los equipos locales de la Red Asistencial; participa en la coordinaci\u00f3n de la Cuenta P\u00fablica Participativa; y contribuye a la implementaci\u00f3n de estrategias de humanizaci\u00f3n de la atenci\u00f3n.<\/p><p>Este trabajo se desarrolla de manera transversal y coordinada con los distintos equipos del Servicio de Salud Ays\u00e9n, reconociendo la diversidad territorial de la regi\u00f3n y aportando a una gesti\u00f3n m\u00e1s cercana, transparente y alineada con las necesidades reales de las personas y comunidades de Ays\u00e9n.<\/p><p><span style=\"font-size: 16px;\">Correo electr\u00f3nico: <\/span><a style=\"font-size: 16px; background-color: #ffffff;\" href=\"mailto:oirsdssa@saludaysen.cl\" target=\"_blank\" rel=\"noopener\">oirsdssa@saludaysen.cl<\/a><span style=\"font-size: 16px;\">\u00a0 Tel\u00e9fono fijo: 672 261411\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-5b171304 e-grid e-con-boxed e-con e-parent\" data-id=\"5b171304\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6afa99a8 elementor-widget elementor-widget-eael-creative-button\" data-id=\"6afa99a8\" data-element_type=\"widget\" data-widget_type=\"eael-creative-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-creative-button-wrapper\">\n\n            <a class=\"eael-creative-button eael-creative-button--default\" href=\"https:\/\/oirs.minsal.cl\/\" target=\"_blank\" data-text=\"OIRS\">\n\n\t    \n                <div class=\"creative-button-inner\">\n\n                    \n                    <span class=\"cretive-button-text\">OIRS<\/span>\n\n                                    <\/div>\n\t                        <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Participaci\u00f3n Social y Gesti\u00f3n del Trato Usuario En el Servicio de Salud Ays\u00e9n trabajamos para fortalecer una relaci\u00f3n cercana, respetuosa [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.serviciosaludaysen.cl\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.serviciosaludaysen.cl\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.serviciosaludaysen.cl\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.serviciosaludaysen.cl\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.serviciosaludaysen.cl\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":28,"href":"https:\/\/www.serviciosaludaysen.cl\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":5536,"href":"https:\/\/www.serviciosaludaysen.cl\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/5536"}],"wp:attachment":[{"href":"https:\/\/www.serviciosaludaysen.cl\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}